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Terms and Conditions

Home Terms and Conditions

By purchasing, accessing and/or using this product/service, you accept and agree to be bound by the terms and conditions of this agreement. In addition, when using these particular services, you shall be subject to any posted guidelines, disclaimer forms, briefing or rules applicable to such services. Any participation in our service(s) will constitute acceptance of this agreement. If you do not agree to abide by the above, please do not use this service.

 

Intellectual Property

The Site and all of its original content are the sole property of Travel Nainital (https://www.travelnainital.com/) and are, as such, fully protected by the appropriate international copyright and other intellectual property rights laws.

 

This site and its components are offered for informational purposes only; this site shall not be responsible or liable for the accuracy, usefulness or availability of any information transmitted or made available via the site, and shall not be responsible or liable for any error or omissions in that information.

 

We may terminate your access to the Site, without cause or notice, which may result in the forfeiture and destruction of all information associated with your account. All provisions of this Agreement that, by their nature, should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

 

Links to Other Websites

Our Site does contain a number of links to other websites and online resources that are not owned or controlled by us.

We have no control over, and therefore cannot assume responsibility for, the content or general practices of any of these third party sites and/or services. Therefore, we strongly advise you to read the entire terms and conditions and privacy policy of any site that you visit as a result of following a link that is posted on our site.

 

The company reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms. If there are any changes to our privacy policy, we may announce that these changes have been made on our home page and on other key pages on our site. You are therefore advised to re-read this statement on a regular basis.

 

Refund/Return Policy

Services and products are entitled to be refunded or returned based on complaint. If a service or product is unsatisfactory, a written explanation is needed before the item may be considered for a refund. Buyer must take into account the description of the service or product before requesting a refund. If the item matches the description by the seller and the buyer is unsatisfied, seller is not responsible for refund. Ejection or cancellation of service at any time after commencement of activity due to safety hazards due to natural or client behaviour or in anticipation of any possible issue due to similar reasons, the service will be considered to be full service provided and no refund or return shall be provided.

 

Complaints

Any complaints about items or sellers may be sent to our support team: booking@travelnainital.com or +91 9410176091. There is no guarantee of a resolution. Each case will be looked at individually, and the seller will be in contact as well.

 

Legalities

Travel Nainital (https://www.travelnainital.com/) is not responsible for any health or safety concerns once the buyer has purchased or used any of our services or products. If any harm is incurred from the items purchased by the buyer, the seller shares no responsibility.

Bike Rental Terms and Conditions

We offers a wide range of two wheelers/bike on rent. We have a huge fleet of exclusive bikes Royal Enfield’s, Hero Honda, Bajaj Pulsar, Bajaj Avenger, Yamaha, TVS Apache, KTM, Mountain Bikes.

  • Basic Requirements For Bike Rental 

The rider needs to be 20 years of age or older to rent a bike. If the rider is under the stipulated age, his or her order will be cancelled without any refund. The user shall have a valid two-wheeler or motorcycle driver’s license.

Indian Nationals –  Deposit Original Address proof  (Aadhar card / Passport / Voter I.D or any ID’s issued by Gov.) Security Deposit* (refunded when the bike is returned).

Foreign Nationals –  Deposit a Photo copy of the Passport, original copy of the return flight ticket, Driving License photo copy. Security deposit (refunded when the bike is returned post adjusting for non-engine damages).

  • Pickup & Drop Charges

We provide Pickup & Drop facility if required by customer, Charges may differ from 300Rs/500Rs/1000Rs depends on location you need bikes.

  • Responsibility For Damage Or Loss 

Customer agrees he/she will return the motorcycle in the same condition as when he/she rented the bike, The bike should be returned us in the end. If in any case the customer can’t bring back the bike, Customer can call us and we will bring the bike back to our garage/shop, but costumers have to pay for the services.

  • Termination Of Agreement 

Customer agrees that the company has the right to terminate this agreement at any time and retake possession of the said bike.

  • Late Return Fee 

An additional day’s rental fee will be charged for each day customer keeps bike after the return date specified on the contract, All bikes must be returned directly to the company or wherever agreed.

  • Payment/Booking Conditions 

For Advanced booking you have to pay Rs 500, Security deposit of Rs 2000 (Refundable) will be taken at pick-up, Payment accepted by cash or online payment, All rental models and rates vary by location and season.You may reserve a bike using our website. Walk up rentals are also available on a first-come, first-serve basis. If you do not arrive within 2 Hour of your reserved departure time, your reservation will automatically be cancelled (Only 50% reservation amount will be return) and a bike may not be available. Please call us if you expect to be delayed at +91 9410176091/ +91 7456046442.

  • Rate Excludes 

Fuel, Personal Travel Insurance, Vaccinations and Medicine, Motorcycle clothing/gear and Helmet.

  • Restriction’s 

Hired vehicle shall not be used outside the city, Not to use the vehicle for any race or competition or illegal purpose, Not to operate the vehicle in a negligent manner, Not to permit the vehicle to be operated by any other person without the written permission of company.

  • For The Rider 

 Follow Indian Traffic Rules & Regulations While Driving.

  • Law & Jurisdiction

 Complaints, Suits, Claims or Disputes will be under the exclusive jurisdiction of court of  Nainital.

Bus Ticket Cancellation Policy

Time Before Departure Charges
Within 12 hours 100 %
Within 1 Day 60 %
Within 45 Days 30 %

Car Rentals: Terms and Conditions

Following are the some general terms and conditions regarding car booking from Travel Nainital (travelnainital.com). The link of these terms is always mentioned in the chain of mails, when you book car rental from us. We consider that you have read all the terms and conditions and agree before booking the any vehicle as car/cab/taxi from us.

  • AC will not work in hill areas or stopped / parked vehicle.
  • Driver will not drive on No-entry zones and should not be forced to drive on narrow streets or roads which can create traffic jam.
  • In some hill area roads driving after sunset and music is not allowed due to risk of life. Kindly cooperate for the same.
  • In case of snowfall / road block on the road car will not go ahead.
  • Additional / further transfer must be arranged at your own cost.
  • Pick up and drop point will be one only (If multiple pickups and drop please mentions email conversation before booking)
  • Parking will be paid one place one time at each day. In same day if guest want to visit the place again it should be paid by guest.
  • Total amount is valid only for places which is mention in tour itinerary.
  • Tour destination / route cannot change without prior notice (Amended route and tour Destination rates may be change)
  • We count 1 day from 6 am till 9 pm if you need vehicle before 6 am or after 09 pm in that case client will pay extra charges.
  • If the vehicle is not in the good condition, please contact company immediately.
  • The rates are subject to change, depending on the fluctuation of diesel/Petrol prices in India. If the prices increased more than 5% than the time of booking we will increase the rate even if the rates are confirmed earlier.
  • Any abuse to our drivers or unacceptable behavior or driver feels in risk the driver has the right to ask the passengers to leave the vehicle.
  • Travel Nainital (travelnainital.com) reserves the right to give you a similar car if the car you booked is unavailable.
  • To reach airport/railway transfers/some important meeting on time it is the customer’s responsibility to inform driver or company at enough notice to reach at place on time. Any delay due to unavoidable circumstances like road block, strike, traffic jam, technical breakdowns, accidents, severe weather conditions, natural disasters or any other situation beyond our control Travel Nainital (travelnainital.com) is not held responsible.
  • Please inform & Discuss with your driver about your tour schedule and Itinerary.
  • Don’t force driver to drive beyond the safe speed limit.
  • At many of the tourist destination / hill station – some of the road / shopping market / mall road have “NO ENTRY” for all / some bigger tourist vehicles depends on destination along with time restrictions also.
  • In this kind of situation guest have to manage another available mode of transport with an additional cost and on direct payment basis, this cost is not included in ideal package inclusion.
  • Some time vehicle parking area little far from the sightseeing spots. Guests need to reach the parking at their own cost.
  • Vehicle will be permitted to use for sightseeing points on the route and inside the city limits or which is mentioned in itinerary. For additional sightseeing, off route sightseeing, sightseeing not inside the city limits or substitute sightseeing kindly contact company. Refund is not possible if any particular sightseeing point is not covered. In case you want some excursions kindly inform company in advance or discuss these things with company rather than driver.
  • All nearby sightseeing points should be covered together. Vehicle will not come again on the same route for a sightseeing which has been left.
  • However in case of sometime issues with some particular place we can adjust.
  • Any cost increased due to circumstances beyond our control resulting in forcefully extra days will be charged at nominal charges.

Payment Terms:

  • Advance payment must be paid for each booking as per the email conversation.
  • Driver will take full balance payment at pick up time at hotel / airport / railway station / Home. If the payment on the credit card / Debit Card / Net Banking is declined / Failed for some reason, for alternate payment instructions you must call in Travel Nainital (travelnainital.com), 72 hours prior to the time of departure, else the order is liable to be cancelled.
  • Sometimes Online Payment takes 24 hours to 36 hours To Reflect Amount in Our Account and We Cannot Confirm or Provide any Services unless we received amount.
  • You can make online payment (Note: 4% extra is applicable if you paying online)

Breakdown Policy:

  • Our booked vehicles are well maintained and are regularly checked up at service centres. Due to any reason (beyond our control) if the vehicle breakdown anywhere Travel Nainital (travelnainital.com) is not responsible. We will try our best to arrange another vehicle as soon as possible for the major problems. For minor problems which will not take much time vehicle will be repaired. Kindly cooperate. In case of flight delays or hotel cancellation we are not responsible if it is not our fault.
  • We shall not be responsible for any delays & alterations in the program or expenses incurred directly or indirectly due to natural hazards, flight cancellations, accident, breakdown of transport, weather, sickness, landslides, closures/blocks due to political unrest or any such incidents.

Cancellation and Refund Policy:

  • 10% cancellation charges (which includes transaction fees) will be deducted, rest will be refunded, if cancelled 48 hrs before the pickup time. Refund will be provided only if the cancellation is confirmed by us over Email only.
  • One day vehicle charges will be charged against the cancellation in last 48 hrs. Company reserves the rights to provide refund on case to case basis.
  • Refund of amount can takes upto 10-15 days from the date of approved cancellation.

Your refund request will be answered and processed promptly. If you do not receive a reply within one business day, please call the at our support number below. We will not be responsible if email, mail fails to reach us.

Email: booking@travelnainital.com
Phone: +919410176091, 7456046442 (Mon-Fri: 10 am to 5 pm)

All the refund/cancellation requests shall be sent through email/mail in writing and be sent at the earliest possible. No refund shall be processed unless a written request (email or mail) is received.

Mode of Refund and Time-frame: Refunds will be processed to your bank account only and may take upto 10-15 business days. All the refunds will be done through NEFT transfer only. No refund will be done through cash.

These terms and conditions are subject to change.

BY PURCHASING OUR PRODUCTS OR SERVICES YOU AGREE TO OUR TERMS AND CONDITIONS

 

Last Updated on : April 15, 2019